Privacy & Data

Bajelive Privacy Policy — Your Data, Protected

At Bajelive, we take your privacy seriously. This policy explains exactly what personal data we collect when you use our platform, why we collect it, how we store it, and what rights you have over it. No hidden clauses — just straight talk.

256-bit Encryption
Zero Data Selling
Full User Control
Our Commitments

How Bajelive Protects Your Privacy

Six core privacy commitments every Bajelive player can count on.

End-to-End Encryption

All data transmitted between your device and Bajelive's servers is protected with 256-bit TLS encryption. Whether you're depositing via bKash or checking your game history, your connection is always secure.

We Never Sell Your Data

Bajelive does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used only to operate your account, process transactions, and improve the platform.

You Control Your Data

You can request access to your personal data, ask us to correct inaccuracies, or request deletion of your account and associated data at any time by contacting [email protected].

Secure Data Storage

Your personal data is stored on secured servers with restricted access. Only authorised Bajelive personnel can access account data, and only when necessary for support or compliance purposes.

Transparent Cookie Use

Bajelive uses cookies only for essential platform functions and anonymous analytics. We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings.

No Spam, Ever

Bajelive only sends communications that are relevant to your account — deposit confirmations, withdrawal updates, and opt-in promotions. You can unsubscribe from promotional messages at any time from your account settings.

Last updated: 1 January 2025 Version 2.0

01 Introduction

This Privacy Policy describes how Bajelive ("we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the Bajelive platform — including the website at bajelive.app and the Android app. By registering an account or using any part of the Bajelive platform, you agree to the practices described in this Privacy Policy.

We understand that privacy matters deeply to our players in Bangladesh. You trust us with your personal information when you register, deposit, and play — and we take that responsibility seriously. This policy is written to be clear and honest about exactly what we do with your data.

Quick summary: We collect only what we need to run your account and process your transactions. We never sell your data. You can request access to or deletion of your data at any time. If you have questions, email us at [email protected].


02 Data We Collect

Bajelive collects the following categories of personal data from players:

Category Examples Required?
Identity Data Full name, date of birth, National ID number (for verification) Required
Contact Data Mobile number, email address Required
Financial Data bKash / Nagad / Rocket account number, transaction history Required
Technical Data IP address, device type, browser, operating system Automatic
Usage Data Games played, bets placed, session duration, login times Automatic
Communications Data Support chat logs, emails sent to Bajelive When provided

We do not collect sensitive personal data such as biometric data, health information, or political opinions. We collect only what is necessary to operate your account and comply with our legal obligations.


03 How We Collect Your Data

Bajelive collects your personal data through the following means:

  • Direct registration: When you create a Bajelive account, you provide your name, mobile number, date of birth, and other registration details directly.
  • Transactions: When you deposit or withdraw using bKash, Nagad, or Rocket, transaction details including your mobile banking number are recorded.
  • Platform usage: As you use the Bajelive website or app, we automatically collect technical and usage data including your IP address, device information, and gameplay activity.
  • Identity verification: If you are asked to verify your identity, you may provide a copy of your National ID card or other government-issued document.
  • Support interactions: When you contact our support team via live chat or email, the content of those communications is recorded.
  • Cookies and tracking: Our website uses cookies to maintain your session and collect anonymous analytics data. See Section 8 for full details.

04 How We Use Your Data

Bajelive uses your personal data for the following purposes:

  • To create and manage your player account.
  • To process deposits, withdrawals, and other financial transactions.
  • To verify your identity and age as required by our terms and applicable regulations.
  • To detect and prevent fraud, money laundering, and other prohibited activities.
  • To provide customer support and respond to your enquiries.
  • To send you account-related notifications such as deposit confirmations and withdrawal updates.
  • To send you promotional communications, but only if you have opted in to receive them.
  • To improve the Bajelive platform based on anonymous usage analytics.
  • To comply with legal and regulatory obligations.

Opt-out anytime: If you no longer want to receive promotional messages from Bajelive, you can unsubscribe at any time through your account settings or by contacting support. Opting out of promotions does not affect account-related communications.


05 Sharing Your Data

Bajelive does not sell, rent, or trade your personal data to third parties. We may share your data only in the following limited circumstances:

  • Payment processors: Your mobile banking details are shared with bKash, Nagad, or Rocket solely to process your transactions. These providers have their own privacy policies governing how they handle your data.
  • Identity verification services: If required, your identity documents may be shared with a third-party verification provider to confirm your age and identity.
  • Legal authorities: Bajelive may disclose your data to law enforcement or regulatory authorities if required by law, or if we have a good-faith belief that disclosure is necessary to prevent fraud or protect the safety of our players.
  • Business transfers: In the event of a merger, acquisition, or sale of Bajelive's business, your data may be transferred to the acquiring entity. You will be notified of any such transfer.

No advertising networks: Bajelive does not share your personal data with advertising networks, data brokers, or social media platforms for targeting purposes. We do not use your data to serve you ads on other websites or apps.


06 Storage and Security

Bajelive stores your personal data on secured servers. We implement a range of technical and organisational security measures to protect your data against unauthorised access, loss, or disclosure:

  • All data in transit is encrypted using TLS 1.2 or higher.
  • Stored data is encrypted at rest using AES-256 encryption.
  • Access to personal data is restricted to authorised Bajelive personnel on a need-to-know basis.
  • All staff with access to personal data are trained in data protection practices.
  • We conduct regular security reviews and vulnerability assessments of our platform.
  • Two-factor authentication is available for all player accounts and is mandatory for internal staff accounts.

While we take every reasonable precaution to protect your data, no system is completely immune to security risks. If you believe your account has been compromised, contact our support team immediately at [email protected].


07 Data Retention

Bajelive retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. Specifically:

  • Active accounts: Data is retained for the lifetime of your account.
  • Closed accounts: Financial transaction records and identity verification data are retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
  • Support communications: Chat logs and email correspondence are retained for 2 years.
  • Technical and usage data: Anonymised analytics data may be retained indefinitely for platform improvement purposes.

Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked to you.


08 Cookies

Bajelive uses cookies — small text files stored on your device — to make the platform work properly and to understand how players use it. We use the following types of cookies:

Cookie Type Purpose Can Be Disabled?
Essential Keep you logged in, maintain your session, process transactions No — required
Analytics Anonymous data on page visits and feature usage to improve the platform Yes
Preference Remember your language and display settings Yes

Bajelive does not use advertising or tracking cookies. You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will prevent the platform from functioning correctly.


09 Your Privacy Rights

As a Bajelive player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request".

Right to Access

Request a copy of all personal data Bajelive holds about you.

Right to Rectification

Ask us to correct any inaccurate or incomplete personal data.

Right to Erasure

Request deletion of your personal data, subject to legal retention requirements.

Right to Portability

Receive your personal data in a structured, machine-readable format.

Right to Object

Object to processing of your data for marketing or analytics purposes.

Right to Restriction

Ask us to limit how we use your data while a request is being investigated.

Response time: Bajelive will respond to all privacy requests within 30 days. In complex cases, we may extend this by a further 30 days, and we will notify you if this is the case.


10 Minors

The Bajelive platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account, we will immediately close the account and delete all associated personal data.

If you believe a minor has registered on Bajelive, please contact us at [email protected] so we can investigate and take appropriate action.


11 Changes to This Policy

Bajelive may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify registered players via their registered mobile number or email address at least 7 days before the changes take effect.

The most current version of this Privacy Policy is always available at bajelive.app/privacy-policy. The version number and last updated date shown at the top of this page indicate which version you are reading. Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy.

Stay informed: We recommend reviewing this Privacy Policy periodically. If any update concerns you, contact our support team before continuing to use the platform — we're always happy to explain what has changed and why.


12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Bajelive handles your personal data, please get in touch with our team:

  • Email: [email protected]
  • Subject line for privacy requests: "Privacy Request"
  • Live Chat: Available 24/7 through the Bajelive app and website
  • FAQ: Visit our FAQ page for answers to common questions

We aim to respond to all privacy-related enquiries within 30 days. For urgent account security concerns, please use live chat for the fastest response.

Join Bajelive

Your Privacy is Protected. Start Playing Today.

Register in under two minutes, deposit with bKash, Nagad, or Rocket, and enjoy Aviator, Super Bingo, Captain Fisher, and more — all in Bangladeshi Taka, with your data fully protected.