Play Safe

Responsible Gaming at Bajelive — Stay in Control

Gaming on Bajelive should always be fun — never stressful. We've built a full set of responsible gaming tools so you can set your own limits, take breaks when you need them, and get help if things ever feel out of hand. Your wellbeing comes first, always.

Deposit Limits
Self-Exclusion
Session Reminders
24/7 Support
Our Tools

Responsible Gaming Tools Built for You

Every Bajelive player has access to these tools from day one — no waiting, no forms, no hassle.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit. Once you set a limit, it kicks in immediately. Lowering your limit takes effect right away — increasing it requires a 7-day cooling-off period so you always stay in control.

Session Time Reminders

Choose how long you want to play in a single session. When your time is up, Bajelive sends you a reminder so you can decide whether to keep going or take a break. Small nudges make a big difference.

Cool-Off Period

Need a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time your account is paused — no deposits, no bets. It reactivates automatically when the period ends.

Self-Exclusion

If you feel you need a longer break, self-exclusion lets you close your Bajelive account for a minimum of 6 months or permanently. Contact [email protected] and our team will action it within 24 hours.

Loss Limits

Set a maximum amount you are comfortable losing in a day, week, or month. Once you hit that threshold, Bajelive automatically stops you from placing further bets until the limit period resets.

24/7 Support

Our support team is available around the clock via live chat and email. If you are worried about your gaming habits or someone else's, reach out any time — no judgement, just help.

Last reviewed: 1 January 2025 Active Policy

01 What Is Responsible Gaming?

Responsible gaming means playing on Bajelive in a way that stays fun, affordable, and within your personal boundaries. It means treating every session as entertainment — not as a way to earn money or escape problems. At Bajelive, we believe that the best gaming experience is one where you are always in the driver's seat.

We know that for the vast majority of our players in Bangladesh, gaming on Bajelive is a casual hobby — something to enjoy after work, during a break, or on weekends. That's exactly how it should be. But we also know that for a small number of people, gaming can become a problem. That's why we've built responsible gaming into the core of our platform, not as an afterthought.

Responsible gaming at Bajelive covers three things: the tools we give you to manage your own play, the information we provide so you can recognise warning signs early, and the support we offer if you or someone you know needs help.

Our commitment: Bajelive will never encourage you to chase losses, increase your deposit limits without a cooling-off period, or continue playing when you have asked to stop. Your wellbeing is more important than any single bet.


02 Warning Signs of Problem Gambling

Problem gambling can develop gradually. Most people don't notice it happening until it has already affected their finances, relationships, or mental health. Here are some early warning signs to watch out for:

  • Spending more money on gaming than you originally planned.
  • Chasing losses — depositing more to try to win back what you've lost.
  • Feeling anxious, irritable, or restless when you are not playing.
  • Hiding your gaming activity from family members or friends.
  • Borrowing money or selling belongings to fund your gaming.
  • Neglecting work, studies, or family responsibilities because of gaming.
  • Thinking about gaming constantly, even when you are doing other things.
  • Using gaming as a way to escape stress, depression, or personal problems.
  • Failed attempts to cut down or stop playing despite wanting to.

If you recognise any of these signs in yourself or someone close to you, please use the self-assessment below and consider activating one of Bajelive's responsible gaming tools. You can also contact our support team at any time — we're here to help, not to judge.


03 Quick Self-Assessment

Answer these questions honestly. If you answer "yes" to two or more, it may be worth taking a break or speaking to someone you trust.

Q1

Have you ever spent more on Bajelive in a single session than you intended to?

Q2

Have you deposited more money to try to recover losses from a previous session?

Q3

Have you felt stressed, guilty, or ashamed about how much time or money you spend on gaming?

Q4

Have you kept your gaming activity secret from your family or partner?

Q5

Has gaming ever caused you to miss work, studies, or important family time?

Q6

Have you ever borrowed money or used savings meant for bills or essentials to fund gaming?

Two or more "yes" answers? Consider activating a cool-off period or self-exclusion through your Bajelive account, or contact our support team at [email protected]. Taking action early makes a real difference.


04 How to Use Bajelive's Responsible Gaming Tools

All responsible gaming tools are available directly from your Bajelive account. Here's how to access them:

1
Log in to your Bajelive account

Go to bajelive.app or open the Bajelive app and log in with your registered mobile number and password.

2
Open Account Settings

Tap your profile icon in the top right corner and select "Account Settings" from the dropdown menu.

3
Select "Responsible Gaming"

You'll find the Responsible Gaming section in the left-hand menu. All available tools are listed here with simple toggle controls.

4
Set your limits or activate a break

Choose the tool you want to use, enter your preferred values, and confirm. Deposit and loss limits take effect immediately. Cool-off periods activate within minutes.

5
Contact support for self-exclusion

For self-exclusion requests, email [email protected] with the subject "Self-Exclusion Request". Our team will process it within 24 hours and confirm by email.


05 Limit Types Explained

Bajelive offers several types of limits to suit different needs. Here's a quick overview of each one and how it works:

Limit Type What It Does Period Options Takes Effect
Deposit Limit Caps the total amount you can deposit Daily / Weekly / Monthly Instant
Loss Limit Stops betting once you've lost a set amount Daily / Weekly / Monthly Instant
Session Reminder Sends a notification after a set play duration 30 min / 1 hr / 2 hr / Custom Instant
Cool-Off Period Temporarily pauses your account 24 hrs / 7 days / 30 days Instant
Self-Exclusion Closes your account for an extended period 6 months / 1 year / Permanent Within 24 hrs
Limit Increase Raising any existing limit Any 7-day delay

Why the 7-day delay on increases? We deliberately build in a waiting period before any limit increase takes effect. This gives you time to reconsider and makes sure that decisions made in the heat of the moment don't override the boundaries you set when you were thinking clearly.


06 Self-Exclusion: A Closer Look

Self-exclusion is the most powerful responsible gaming tool Bajelive offers. When you self-exclude, your account is fully closed — you cannot log in, deposit, or place bets for the duration you choose. Here's what you need to know:

  • Minimum period: 6 months. There is no option to reopen your account before this period ends.
  • Permanent exclusion: If you choose permanent self-exclusion, your account will be closed indefinitely and cannot be reopened under any circumstances.
  • Pending withdrawals: Any pending withdrawal at the time of self-exclusion will still be processed to your registered bKash, Nagad, or Rocket account.
  • Promotional communications: All marketing messages will be stopped immediately upon self-exclusion.
  • New accounts: Creating a new Bajelive account while self-excluded is a violation of our Terms and Conditions. If we detect this, the new account will be closed and any balance forfeited.

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and include your registered mobile number. Our team will confirm the exclusion within 24 hours.

Take it seriously: Self-exclusion is a firm commitment. We will not reverse it early under any circumstances. If you are considering self-exclusion, we strongly encourage you to also speak with a trusted friend, family member, or professional counsellor.


07 Protecting Minors

Bajelive is strictly an 18+ platform. We do not allow anyone under the age of 18 to register or play. During registration, we collect your date of birth and may request identity verification to confirm your age.

If you share a device with younger family members, we strongly recommend the following steps to prevent underage access:

  • Always log out of your Bajelive account when you are not using it.
  • Use a strong, unique password that younger family members cannot guess.
  • Enable device-level parental controls to restrict access to gaming websites and apps.
  • Do not save your Bajelive login credentials in a shared browser.

If you suspect that a minor has accessed a Bajelive account, contact us immediately at [email protected]. We will investigate and take appropriate action, including closing the account and refunding any deposits made by the minor.


08 Tips for Healthy Gaming

Most Bajelive players enjoy gaming without any problems. Here are some simple habits that help keep it that way:

  • Set a budget before you start. Decide how much you are comfortable spending before you open the app — and stick to it.
  • Treat it as entertainment, not income. Think of your deposit the same way you'd think of a cinema ticket or a meal out — money spent on fun, not an investment.
  • Never chase losses. If you've hit your budget for the day, stop. Chasing losses almost always makes things worse.
  • Take regular breaks. Use the session reminder tool to prompt yourself to step away every hour or so.
  • Don't play when you're upset or stressed. Emotional states can lead to impulsive decisions. Gaming should be something you do when you're relaxed and in a good headspace.
  • Keep gaming in balance. Make sure gaming doesn't crowd out time with family, friends, exercise, or other hobbies you enjoy.
  • Use your limits proactively. Set deposit and loss limits even if you don't think you need them. Having guardrails in place is always a good idea.

Remember: The house always has an edge in the long run. Bajelive games are designed for entertainment. Winning is possible and exciting, but it should never be relied upon as a source of income or a solution to financial problems.


09 Getting Help

If you feel that gaming has become a problem for you or someone you care about, please reach out. You don't have to deal with it alone. Bajelive's support team is available 24/7 and will treat your situation with complete confidentiality and respect.

  • Live Chat: Available 24/7 through the Bajelive website and app. Start a chat and type "Responsible Gaming" to be connected with a trained team member.
  • Email: [email protected] — use the subject line "Responsible Gaming Support" for priority handling.
  • FAQ: Visit our FAQ page for answers to common questions about limits, cool-off periods, and self-exclusion.

We also encourage players to speak openly with trusted family members or friends. Sometimes just talking about it is the first and most important step. Bajelive is committed to being a platform where responsible gaming is not just a policy on a page — it's something we actively support every single day.

You are not alone. Millions of people around the world experience gambling-related difficulties at some point. Reaching out for help is a sign of strength, not weakness. Bajelive's team is here for you whenever you need us.

Play Smart

Ready to Play? Start on Your Own Terms.

Register on Bajelive today, set your deposit limits from the start, and enjoy Aviator, Super Bingo, Captain Fisher, and more — knowing that our responsible gaming tools have your back every step of the way.